Customer reviews left for us on our website, Facebook and Google. Read what our customers have to say or add your own review.
Reviews
We value our customers and take pride in reading and responding to feedback. The customer reviews below were added by our customers here on our website, and on Facebook and Google.
You can leave your own review below.
Darcy and Peter arrived on time and talked to me at each step of the process in finding my water leak. They were very efficient and located the problem in less than an hour. The guys were polite and helpful. Darcy showed me how to read my smart meter for future reference. I would highly recommend them to anyone. Great job and a five star review
17/09/25 – raining cats & dogs and definitely weather for ducks!! Very professional & very honest with up front pricing range, which was my reason they were my first choice. I am definitely one very happy customer. Thanks guys, you’re doing an outstanding job.
Darcy and Josh were fantastic. Not only were they early getting to my place, they detected the leak (which was hidden under a concrete path), repaired the leak and tested for any other leaks on my property in under 1.5hrs. I was well informed through the whole process and couldn’t be happier with the service. Thanks so much!
Highly recommend – the fellas turned up when they said they would, communicated well during the process of finding two concealed leaks and had given an estimate in advanced so we knew what to expect.
So appreciative of the prompt, professional service this family delivers. Don’t bother calling anyone else in Cairns. Highly recommend. Thank you Darcy.
Cairns leak detection were fantastic, Darcy and Josh were early, detected a hidden leak, fixed the leak and tested for any other leaks on my property in under 1.5 hours. I was well informed throughout the process and I couldn’t be happier with the service. Thanks heaps!
You won’t get better service and professionalism anywhere else! Darcy & Josh are immaculate and thorough with their trade. They show you your problem every step of the way and fix it properly. The guys are always so polite and helpful. I’ve used them a few times and they come with my highest recommendation.
Darcy & Josh attended my property after I advised a water leak. They advised me upfront that the leak is small & maybe undectectable (and surprisingly cost). I authorised the work knowing the risks & to my surprise found a leak 800mm underground. They quickly, efficiently & professionally repaired the leak & restored the massive hole to it’s former self. I cannot recommend them highly enough for there professionalism, communicative skills.
Thank you Peter and Darcy for locating and fixing my water leaks again. Outstanding service all round and the pricing was incredibly good. Very prompt on time, fast locating and fixing the leak, place was left very neat and tidy I couldn’t be happier. This is the 4th time we have needed your services and every time we get the same friendly prompt service. I almost look forward to the next leak just to chat with you boys again. Not only did you fix my leaks you also offered great advice and ways to save money going forward with future proofing my water line. You guys are amazing!!
Prompt response, they showed up exactly when they said they would, easy to talk to and respectful. Found the leak in no time at all and had multiple plans to fix it pending on our decision.
Highly recommend Darcy and Josh at Cairns Leak Detection. Prompt return call when I left a message and gave me an idea of the cost before they came. Found the leak under an outdoor concrete slab and then gave me suggestions as to what to do next. Thank you both for excellent service.
Fantastic experience with Darcy and Josh. They were punctual, fantastic communicators and fixed our leak in great time. As someone who does not have any trade knowledge, I was incredibly thankful for Darcy’s transparency throughout. Highly recommend Cairns Leak Detection!
After weeks of sleepless nights caused by a persistent water hammer noise every time I turned off the tap, I initially contacted a plumber who appeared at the top of Google search results. That plumber claimed the issue was likely behind a wall and may require breaking it down—possibly even replacing my entire 20-year-old hot water system. The quote and uncertainty left me overwhelmed, especially since I live in an apartment and needed a detailed report just to get body corporate approval.
Feeling defeated, I almost gave up… until I came across Cairns Leak Detection. They didn’t show up on the first page of Google, but their nearly perfect 5-star reviews caught my eye—and unlike many others, the reviews genuinely felt authentic.
Though I had to wait three weeks for an appointment (a sign of how in-demand they are), it was so worth it. Peter, Darcy, and Josh arrived and immediately identified the issue: a faulty pressure valve that just needed replacing. Within minutes, the noise that had been ruining my sleep was completely gone!
They didn’t stop there. I casually mentioned a few other annoyances—like a weak tap and a partially blocked drain—and without hesitation, they fixed everything on the spot. I was amazed at how efficiently they worked and how pleasant they were the entire time.
Then came the final surprise—the bill. It was less than $300! I was honestly in shock and even offered to pay more because the value they delivered far exceeded what they charged. They graciously declined.
After recently being burned by a mechanic who overcharged me nearly $2,000, this experience was the complete opposite. Cairns Leak Detection is a rare gem: professional, honest, caring, and incredibly competent. I’ve lived in both Cairns and Sydney, and I can confidently say this is the best plumbing service I’ve ever received.
If you’re considering them—don’t hesitate. Book them in advance and wait if you have to. It’ll be the best decision you make.
Highly recommend Darcy and Josh. Explained everything really well before during and after the job at our place. On time, polite and cleaned up the site on completion which was great!
Darcy and Josh provided some of the best trade service we have experienced — a well-deserved 5‑star review. Excellent communication: they organised a visit for the next day and provided a clear price guide. Arrived on time and worked efficiently. Located the leak, took the time to explain exactly why it occurred, showed me the issue, and outlined their repair plan (which they completed immediately in the one visit!). After finishing, they walked me through all the checks to ensure there were no further leaks. Very reasonable invoice $. It was far more time- and cost‑effective to have a professional team detect the leak, fix it, and verify there were no more issues—all in one visit.
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